Return & Exchange Policy

1️⃣ Product Responsibility We commit to providing plants that meet applicable health and quality standards. We will take responsibility and offer reasonable solutions for any issues caused by product quality or material defects.

2️⃣ Customer Obligations Customers are responsible for promptly inspecting and caring for the plants upon receipt, ensuring their health and growth conditions. Customers should follow the provided care guidelines for proper plant maintenance and management to ensure their health and long-term survival.

3️⃣  Return Conditions 

3.1 Acceptance Conditions:

  • Plants are classified as perishable goods. Only return or exchange requests made within 3 days of receiving the goods are accepted.
  • Plants must be in their original condition, in the original planting pot.
  • Must be accompanied by proof of purchase or order number.

3.2 Situations Where Returns Are Not Accepted:

  • Return requests after 3 days.
  • Plant death due to improper planting or neglect by the buyer.

4️⃣ Exchange Policy 

4.1 Exchange Conditions: 

  • If the received plant is damaged during transport, please contact us within 48 hours of receipt.
  • If the plant does not recover to normal health within 30 days, please contact us within this 30-day period. We do not accept claims for plant death due to planting reasons after the plant has been in your possession for more than 30 days.
  • Please provide clear photos as evidence so that we can arrange an exchange for you as soon as possible.

4.2 Exchange Process: 

   · We will provide suitable replacement options based on the actual situation and assist in arranging the shipment of new plants.

5️⃣ Return & Exchange Process 

5.1 Submitting a Return &Exchange Request: 

  • Customers need to contact our customer service team within the return period, providing the order number and reason for return.
  • We will review the application and provide further guidance on returns or exchanges.

5.2 Inspection and Review: 

  • After receiving the returned plant, if the return meets the conditions, a refund or exchange will be arranged.

6️⃣Payment and Refunds 

6.1 Refund Processing:

  • Once a return is confirmed to meet the conditions, we will arrange for a refund to your original payment method.
  • Refund processing time depends on specific circumstances, usually after receiving and reviewing the return.

7️⃣  Logistics Policy 

  • We typically complete packaging and mailing within 3-5 business days.
  • We will use USPS Priority Mail or UPS for shipping, and all tracking numbers will be updated in the original order.
  • If a package does not arrive on time or is lost, please contact us as soon as possible.

8️⃣  Disclaimer 

   · As plants are living products, returns and exchanges may be affected by factors such as season, climate, and growing conditions. · We do not guarantee roses that have already been planted in the ground, nor do we provide free roses.

9️⃣  Contact Us 

For any return or exchange needs or questions, please feel free to contact our customer service team:

🔟 Refusal of Receipt

 We reserve the right to refuse receipt and return unauthorized returns or those that do not meet return conditions.

1️⃣1️⃣ Legal Responsibility

  • All our return and exchange policies comply with local laws and regulations.
  • Any disputes arising from the interpretation or application of these policies will be resolved according to applicable law.
  • Legal responsibilities involved in the return and exchange process will be handled in accordance with local laws and regulations.

1️⃣2️⃣Review and Feedback 

We welcome customer feedback and suggestions on our products and services. Your opinions are crucial for us to improve and enhance our service quality.

1️⃣3️⃣ Gifts and Special Orders

 For plants purchased as gifts or special custom orders, we will strive to meet customers' special requirements and ensure the safe delivery and quality of the products.