Shipping policy
Shipping Policy
1. Shipping Methods and Service Providers: We primarily use USPS Priority Mail for shipping our products. If you prefer to use UPS for shipping, please make a note in the order comments during checkout.
2. Delivery Areas: We ship to [Domestic/International] addresses. Please check during checkout if we ship to your location.
3. Processing Time: June - August: To ensure timely delivery of plants, we ship only on Mondays and Tuesdays. Orders placed at other times will be processed within 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
4. Shipping Costs: Shipping costs are calculated during checkout based on your location and the weight of the items purchased.
5. Packaging and Handling Fees: We do not charge any additional packaging or handling fees.
6. Tracking Orders: Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.
7. Returns and Exchanges: For information on returns and exchanges, please visit our Returns Policy page. Returns must be initiated within [2] days of receiving your order.
8. Lost or Damaged Goods: We are not responsible for lost or damaged items during shipping. If your order arrives damaged, please contact us within [2] days with photos of the damaged package and item(s).
9. Contact Information: For any questions regarding shipping, please contact us at GcmRanchTX@gmail.com. Our customer service team is available [Days of the week and hours of operation].
10. Other Terms:
- We reserve the right to update our shipping policy as needed.
- Shipping times may vary based on external factors such as weather conditions.